F&A BPO Delivery Leader

Role: F&A Delivery Leader

Location: **ONSITE** role in Curitiba

• Manage FAO delivery for LATAM accounts – SLA, Productivity, Attrition management, Customer Engagement etc.
• Drive transformation program
• Ensure 100% delivery within SLA client commitments.
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship
• Serves as the primary management contact.
• Maintains contact with client at a leadership level
• Leads teams in the delivery
• Develops and evaluates personnel to ensure efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement.
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
• Viewed as an expert resource, maintains a good working relationship with both internal and client management
• Demonstrates the ability to lead by example and motivate professional level staff
• Displays strong leadership qualities, decision making abilities, and strong business judgment
• Possesses strong personnel management skills.

SKILLS

• More than 20 years of experience in managing delivery for large accounts in FAO domain
• Strong domain knowledge in P2P, R2R, O2C
• Hands on experience in implementing transformation program for clients including RPA and AI
• Possess a blend of both business and technical skills with the ability to translate business needs into deliverable solutions
• Should be proficient in PowerPoint, Word & Excel
• Excellent interpersonal skills & Innovative thinking and capability to carve out niche areas of interest and ideate solutions and frameworks
• Candidates who have supported Presales/Solution team in the past will have an added advantage