Site Reliability Engineer (Senior) ID27316

Site Reliability Engineer (Senior) ID27316Posted On 12 / 30 / 2024Job InformationCity : Porto AlegreState / Province : Rio Grande do SulPostal Code : 90000-000Sector : IT ServicesJob DescriptionAgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place – guaranteed!What you will doDay-to-day management of alerts, checking systems, and escalating issues as necessary.Be part of a team that provides 24×7 on-call support for critical SaaS events.Available in case of emergencies when team members are not available or need help.Documentation of issues and remediation steps.Proactively create appropriate monitors in the EKS / K8S ecosystem.Deploy to EKS / K8s cluster using Terraform and Helm.Learn and maintain existing infrastructure running under Docker Swarm.Improve existing infrastructure health by implementing checks and scripts to correct known issues.Maintenance and development of deployment code.Automating tasks that are currently executed manually.Implement / integrate new technologies in our Cloud Infrastructure.Collaborate with other teams and departments to provide the highest level of support and assistance.Apply a real customer focus when planning deployments / updates, considering the impact on customers before making changes.Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS service to our customers.Perform RCA and take necessary corrective actions to prevent the recurrence of issues.Create and assign alert-related actions to the appropriate team after investigation.Handle support requests for environment-specific actions.Identify and provide automation requirements to improve RCA.Must havesWorking knowledge of EKS / Terraform / Helm.Working experience with Docker and Docker Swarm.Good understanding of AWS IAM roles and policies.Logging and monitoring AWS Resources using CloudWatch logs.Experience working with Linux environment.Proficient in Bash and / or Python scripting.A strong understanding of web technologies such as REST APIs.Working experience with monitoring solutions, such as Grafana, and Prometheus.Excellent oral and written communication skills.Customer-facing communication skills to effectively explain issues and RCAs to them.Experience in Product / Application Support for SaaS-based products.Understanding of APIs, Databases, Systems Architecture, and Design.Designing, implementing, and operating in a DevSecOps environment.The benefits of joining usProfessional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation : We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.A selection of exciting projects : Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.Flextime : Tailor your schedule for an optimal work-life balance, with options of working from home and going to the office.#J-18808-Ljbffr